My first Pasture Pattie!

Here's a wake up call for Senior Execs of any/ all companies that interact directly with clients.

The weakest link of your organization just may be the "point of impact" with your clients! Your sales team!!!

Journeys Shoes has some of the best "Brand Breakers" in the industry!

Best practices for sales prevention:

• Wait at least 10 minutes to interact with a customer (11 minutes if no one else is in the store)
• Don't answer the store phone so it rings and aggravates customers
• Do answer your cell phone while speaking to a customer (make sure you look away immediately so that the customer understands that they are interrupting your call)
• Bring back the wrong size shoe
• Stay on your cell phone
• Disappear when I'm ready to pay
• Replace with equally apathetic employee at the register
• 2nd apathetic employee must look at the register like they have never seen it before
• Run my card 3 times before you figure out what you're doing
• Answer your cell phone like the first sales person
• Stay on your phone throughout the transaction
• Don't say "thank you"
• Dismiss me by looking away

I would have let this one slide except that this is not the first time I've endured them to get the product I wanted. The only thing that makes sense to me is that they do it on purpose. You know, kinda the "cool" opposite of good service.

For your consistently low quality service, you are awarded a "Pasture Pattie" chocolate turd.